Terms & Conditions

KUNN Group (Kunn, we, us) operates the Kunn Leads & Referral Marketplace, a platform where members refer client opportunities they cannot service and eligible businesses acquire verified, consented introductions to those opportunities.

Kunn is currently available in Australia, the United States and the United Arab Emirates, subject to account type and market eligibility. Not every feature is necessarily available, or available on the same basis, in every market.

These Terms form an agreement between Kunn and each member. By creating an account, posting an opportunity, submitting an offer or application, purchasing an optional upgrade or otherwise using the platform, you agree to these Terms. If you are using Kunn on behalf of a business, you confirm you are authorised to bind that business.

Kunn provides referral infrastructure. Kunn is not automatically a party to the professional or commercial engagement that a client and an acquiring business may ultimately form.

To hold a Kunn account you must:

• be at least 18 years old and legally able to enter contracts
• select an account market that Kunn currently supports and for which you are eligible
• provide accurate account, business and verification information and keep it current
• keep your login credentials secure and not share account access

Account markets

• Australia, for eligible Individual and Business accounts.
• United States, for eligible Individual and Business accounts.
• United Arab Emirates, for eligible licensed Business accounts only, subject to section 5.

Your account market and account type are selected during onboarding and are locked afterwards. If they need to change, contact Kunn.

What each account type can do

• Individual accounts may refer and post opportunities. They cannot acquire opportunities from the marketplace.
• Eligible Business accounts may both post opportunities and acquire opportunities from the marketplace.

Eligibility and account-type restrictions may vary by market and may change as Kunn's markets develop. Kunn does not represent that it holds any particular licence, registration or regulatory approval in any market.

You are responsible for activity that occurs under your account. Tell us promptly at info@kunngroup.com if you believe your account has been accessed without authorisation.

Kunn operates a verification process that may include email verification, mobile verification, identity documents, business registration details, supporting documents, website and professional profile checks. Submissions are reviewed by Kunn administrators.

Verification supports marketplace trust and eligibility. It is not an endorsement, accreditation, licence check, guarantee or representation about a member's professional competence, solvency or the quality of their services.

Members remain solely responsible for holding and maintaining the licences, registrations, qualifications, insurances and legal authority required for their own services. Kunn may request further information, re-verify a member at any time, and restrict access where verification is incomplete, expired or unsatisfactory.

Membership is free

Joining Kunn and holding an ordinary Kunn account is free. There is no paid membership requirement to access the marketplace. Access is instead subject to your account type, your market eligibility, verification, and the applicable marketplace rules in these Terms.

Kunn earns its revenue from the platform fee described in section 12, and from the optional Kunn Gold upgrade described below.

Kunn Gold

Kunn Gold is an optional annual upgrade for business accounts. Current pricing, currency and billing terms are those displayed in the platform at the time you purchase. At the date of these Terms, Kunn Gold is A$99.95 per year for Australian-market accounts and US$99.95 per year for United States and United Arab Emirates market accounts. Currency follows your account market.

Kunn Gold may provide:

• a Gold badge shown on your business profile and applications
• instant notifications when a matching opportunity opens
• a 30-minute early-access window on new matching opportunities before they become visible to other eligible members

Kunn Gold does not:

• guarantee that you will receive referrals, offers, matches or revenue
• guarantee that a referrer will select you
• constitute or improve verification, reputation or endorsement by Kunn
• bypass United Arab Emirates business eligibility
• bypass client consent requirements
• bypass the payment requirement before client contact details are released
• reveal client contact details earlier than the process in section 13 allows

Kunn Gold is billed annually through our payment provider and renews automatically until cancelled. You can manage or cancel Gold from the billing area of your member portal. Cancelling stops future renewals. Where Gold is set to end at the close of the current paid period, the Gold benefits continue until the end of that period. Cancelling Kunn Gold does not close your Kunn account, and does not affect your ordinary free access to the marketplace.

Participation in the United Arab Emirates market is limited to eligible Business accounts that satisfy Kunn's UAE business-eligibility process. Individual accounts are not available in that market.

To assess eligibility, Kunn may collect basic business and licence information, such as the legal business name, licensing authority or free zone, trade licence number and licence expiry date, and related business registry details. Kunn reviews that information and may approve, decline, request further information, or later suspend eligibility, including where a trade licence expires.

For this eligibility process, Kunn does not collect passports, Emirates ID documents, bank-account information or KYC/KYB verification documents.

Separately, where payment or payout onboarding is required, our payment provider may independently collect identity, business, banking and verification information under its own processes. Kunn eligibility approval and payment-provider onboarding readiness are separate matters, and satisfying one does not satisfy the other.

Kunn uses unique marketplace identifiers in the format KUNN-### so that members can assess opportunities and applicants without identifying each other before an authorised introduction.

Kunn may restrict access to business names, contact details, websites, social-media information, logos and other identifying information during the posting, application, offer and matching process, and may decide what information is released and when.

You must not attempt to identify, locate, contact or solicit another member outside Kunn before an authorised introduction, and you must not attempt to defeat, probe or reverse engineer these controls.

When you post an opportunity you confirm that:

• the opportunity is genuine and accurately described
• the client is real and the details you provide are correct to the best of your knowledge
• you hold the authority described in section 8
• the referral fee you set, or the offer you later accept, is one you are willing to be bound by

Opportunities are reviewed by Kunn before they become visible in the marketplace. Kunn may approve, request changes to, reject, edit for compliance, unlist or expire an opportunity. Opportunities may expire automatically where they remain unactioned, and expiry does not create any liability for Kunn.

Marketplace-visible fields must not contain contact information. See section 17.

There are two distinct steps in the Kunn process, and they are not interchangeable:

• your authority, as the referring member, to provide the client's information to Kunn, and
• the client's own approval of the eventual introduction and release of their contact details.

Before submitting client information, you must make the authority declaration shown in the platform, confirming that you are authorised to provide the client's information to Kunn for the purpose of referring the opportunity and facilitating an introduction to another business. Kunn records the declaration text, version and time against the opportunity.

Information you must not submit

• scraped contact information
• purchased or rented contact lists
• entire CRM or database exports, or bulk CSV lists
• personal information you are not authorised to disclose
• unrelated or excessive personal information
• sensitive information that is not necessary for the referral

Kunn supports individual opportunity entry. It is not a tool for bulk uploading or harvesting personal information, and Kunn may remove submissions and restrict accounts where this rule is breached.

Eligible business members can apply for, or make offers on, opportunities shown in the marketplace. Applications and offers are made under your KUNN-ID and must not contain contact information or attempts to identify you outside the platform.

Selection is made by the referring member within the platform, and Kunn may take verification status, category, market, eligibility and other relevant factors into account in determining what is shown to whom. Kunn does not guarantee that an opportunity will attract applications or offers, that any application or offer will be accepted, or that a member will receive any particular volume of opportunities.

Being selected does not release the client's contact details. Release is governed by section 13.

Fixed Referral Fee

The referring member may set a fixed referral fee when posting the opportunity. The fee is shown as part of the opportunity so that a business understands the applicable commercial terms before applying.

Open to Offers

Alternatively, the referring member may post an opportunity as Open to Offers. Eligible business members may then submit a proposed referral fee. Offers are private: an offer is visible to the member who submitted it and to the referring member, and competing offers are not published to other members.

The referring member may accept one offer, or none. When an offer is accepted, the accepted amount becomes the agreed referral fee for the resulting transaction and is recorded against the opportunity. Accepting an offer does not oblige either party to any outcome beyond the terms of these Terms.

In both cases, the acquiring business pays the agreed referral fee. The Kunn platform fee described in section 12 is deducted from that amount before the referrer is paid.

Referral fees must comply with any law, professional rule, licence condition or code of conduct that applies to the members involved. Each member is responsible for its own compliance, including any disclosure obligations to its clients.

Kunn does not operate a trust account and does not act as an escrow provider.

A Successful Conversion occurs when, as a result of an opportunity introduced through Kunn, the client enters into a commercial engagement or transaction with the acquiring business for the relevant product or service. Examples include entering into an engagement or service agreement, proceeding with a purchase, entering into a finance or lending arrangement, entering into a property or commercial transaction, accepting a professional engagement, or otherwise becoming a paying or contracted client of the acquiring business.

Conversion concerns whether that engagement occurred. It is not a statement about the quality, progress, completion or outcome of the underlying professional service, and Kunn does not assess those matters.

Reporting and confirmation

The platform uses a structured workflow: a conversion is reported, the other member confirms or disputes it within the platform, and Kunn reviews the matter where there is a dispute. Members must report conversions honestly and promptly, and must not conceal, delay or misdescribe a conversion to avoid a referral fee or the Kunn platform fee.

In reviewing a conversion, Kunn may rely on platform records, member declarations, messages, consent and handover records, and any evidence provided.

Kunn creates a settlement record for the agreed referral fee and calculates the amounts payable as follows:

• Referral fee: the agreed amount, either the fixed fee set by the referring member or the offer amount the referring member accepted.
• Kunn platform fee: 10% of the referral fee, deducted from it.
• Total payable by the acquiring business: the agreed referral fee.
• Referrer amount: 90% of the agreed referral fee.

The acquiring business pays the agreed referral fee. Kunn deducts its 10% platform fee from that amount, and the referrer receives the remaining 90% of the agreed referral fee.

Amounts are charged in the currency applicable to the account market. Australian dollars apply to Australian-market accounts and United States dollars apply to United States and United Arab Emirates market accounts.

The acquiring business pays through Kunn's supported payment process. Payment is processed by our third-party payment provider. Kunn does not store full card numbers or card security codes. Settlements move through the statuses shown in the platform, including pending, awaiting payment, processing, paid, completed, disputed and cancelled. Where a payment is not completed, the settlement may return to an unpaid status and the payment can be resumed.

Kunn arranges for the referral fee to be paid to the referring member through the platform's supported payout arrangements, subject to that member having completed the required payout onboarding with our payment provider, and subject to any dispute, chargeback, payment failure, refund, required verification or other reasonable payment or compliance checks.

Earlier fee models

Kunn has previously operated other fee models, including a model under which a 5% administration fee was deducted from the referral fee, and an earlier model charging 8% on top. Transactions issued under an earlier fee model remain governed and accounted for according to the transaction terms and records that applied at the time. Those historical invoices, receipts and settlement records are not recalculated or reinterpreted under the current model.

Client contact information is protected. It is not shown in the marketplace, is not released because a business applied or made an offer, and is not released because a business was selected.

Kunn releases the applicable client contact information only once all of the following have occurred:

• the opportunity has been verified to the extent Kunn requires;
• the client's consent to the introduction and to the release of their contact details has been confirmed through Kunn's process;
• an acquiring business has been selected and assigned to the opportunity, and
• the required referral fee together with the Kunn platform fee has been successfully paid.

Only after Kunn receives authoritative confirmation from its payment provider that the payment has succeeded does Kunn release the applicable client contact information to the selected business. A payment that is pending, abandoned, expired, failed, reversed or disputed does not trigger release.

Client approval relates to Kunn releasing the client's contact details and to being contacted about the enquiry. It is not an agreement by the client to purchase, engage or pay the acquiring business. If the client declines, does not respond, or the approval request expires, Kunn does not release the protected contact information through that opportunity. Members cannot record or confirm client consent themselves.

Once the authorised handover occurs, the acquiring business and the client may communicate directly. From that point Kunn does not control, monitor or take responsibility for their subsequent communications or for the commercial relationship they may form. The acquiring business must use the released information only for the purpose of the referred opportunity and in accordance with applicable privacy and marketing laws.

This distinction matters, so we state it plainly. When an acquiring business pays through Kunn, it is purchasing access to a Kunn-verified and consented referral opportunity and introduction. This is the ability to contact and pursue a real client who has consented to the introduction.

The payment is not payment for a guaranteed conversion, sale or commercial result. Kunn does not guarantee that the referred client will:

• proceed with the enquiry
• purchase a product or service
• enter into a contract
• accept a quote or proposal
• obtain finance or credit approval
• qualify for a particular product or service
• remain responsive after the introduction
• choose that particular business
• generate any revenue
• otherwise convert into a customer

What the client subsequently decides to do, and the acquiring business's ability to convert the opportunity, are commercial risks of the acquiring business. Kunn's role is to verify the opportunity, obtain client consent, and facilitate the introduction.

Refunds

Because the acquiring business is paying for a verified and consented introduction rather than for a commercial outcome, ordinary non-conversion does not by itself create a refund entitlement. In particular, a refund is not ordinarily available merely because:

• the client later changes their mind
• the client does not ultimately proceed
• the client stops responding after the handover
• the business is unable to convert the opportunity
• the client chooses another provider
• a finance application, service or transaction does not proceed
• the business afterwards decides the opportunity was not commercially worthwhile

Refunds and corrections instead focus on objectively established Kunn or payment errors, such as:

• a duplicate charge
• an incorrect amount charged because of a Kunn or platform error
• an erroneous Kunn transaction
• a confirmed payment-processing or platform error
• other circumstances where Kunn determines, in its reasonable discretion, that a refund or correction is appropriate

Nothing in this section excludes, restricts or modifies any right or remedy you have that cannot lawfully be excluded. Where such a right applies, it prevails over this section.

Kunn does not operate escrow, does not routinely hold payouts pending a buyer's satisfaction, and does not provide buyer-controlled automatic refunds.

Disputes and chargebacks

Where a member disputes a conversion or a settlement, the dispute is raised in the platform with the reason and any supporting explanation. Kunn reviews the platform records relevant to the opportunity, matching, client consent, conversion declarations, settlement and payment, and communicates an outcome.

Kunn is not a court, arbitrator, regulator or professional-standards body. Kunn does not decide the merits or quality of the underlying professional services, and its review is limited to administering the platform process.

Kunn may pause, hold or reverse a settlement, payment or payout where there is a genuine dispute, a suspected breach of these Terms, a payment failure, a refund, or a chargeback. Where a chargeback or reversal occurs after funds have been paid out, the member who received the funds must repay the affected amount.

Referral fees are commercial amounts agreed between members. Disputes about the underlying engagement between a client and an acquiring business are matters for those parties.

The Kunn platform fee is presented and charged as a flat 10% of the agreed referral fee. Where tax is legally required to be accounted for on a transaction, that treatment is reflected in the tax invoices, receipts and accounting records Kunn issues for that transaction rather than by adding a further amount to the advertised proposition.

Australia

KUNN Group is registered for GST in Australia. For Australian transactions, Kunn accounts for GST as required by Australian law and shows the applicable GST treatment on the tax invoice or receipt it issues for its own supply. Kunn does not issue tax invoices on behalf of members.

United States and United Arab Emirates

Australian GST terminology does not automatically apply to members in the United States or the United Arab Emirates. Kunn makes no representation about the tax treatment that applies to members in those markets.

Your own tax obligations

Each member is responsible for its own tax position, registrations, reporting and invoicing in relation to referral fees it receives or pays and to its own business activities. Kunn does not provide tax advice, and you should obtain your own advice about how these transactions should be treated in your jurisdiction.

Anti-circumvention

You must not use Kunn to discover referral partners, opportunities or clients and then deliberately bypass Kunn in order to avoid Kunn's processes, referral fees, the Kunn platform fee, settlement obligations or controlled introductions. You must not attempt to identify a masked member for that purpose, or deliberately move a Kunn-originated opportunity or introduction off the platform to avoid amounts that would otherwise be payable.

This clause applies to connections, opportunities and clients that originate through Kunn. It does not restrict pre-existing relationships, or relationships and business you develop independently of the platform, and it does not prevent businesses from dealing with each other outside Kunn in the ordinary course where the dealing did not originate from a Kunn opportunity or introduction.

You must not place contact information in opportunity titles, descriptions, application or offer messages, profile fields visible before an introduction, or any other restricted field. This includes phone numbers, email addresses, websites and domains, social handles, messaging-app details, and deliberately obfuscated versions of any of these. Kunn screens restricted fields automatically and may block, remove or replace detected contact details, and may record that a detection occurred so repeated attempts can be reviewed.

Ratings, reviews and reporting

A rating can only be left by a member who took part in a completed, paid Kunn introduction, and only about the other party to that introduction. One rating is allowed per party per opportunity. Ratings are not influenced by Kunn Gold. Members may report an opportunity, a member or a rating to Kunn. Kunn may hide a rating or remove an opportunity from the marketplace where it breaches these Terms. The original rating value is retained in Kunn's moderation records and is excluded from displayed averages while hidden. Kunn also applies limits on how many opportunities a member may have open at once and how quickly they may be posted, and may flag or block duplicate or near-duplicate opportunities.

Prohibited conduct

• fraud, dishonesty or impersonation of a person, business or Kunn
• misleading, fake, duplicated or speculative opportunities
• submitting personal information you are not authorised to disclose
• improperly disclosing, republishing or on-selling client contact information
• scraping, harvesting or bulk-extracting member, client or platform data
• reverse engineering, probing or abusing access controls, or bypassing KUNN-ID protections
• manipulating offers, conversions, settlements, disputes or verification records
• avoiding, evading or delaying fees or payments properly owing through the platform
• abusive, discriminatory, defamatory or unlawful content or conduct
• misuse of verification status, Gold status or badges, including implying Kunn endorsement
• interfering with the security, integrity or availability of the platform

Where Kunn reasonably believes these rules are being breached or circumvented, it may remove content, restrict functionality, withhold introductions, suspend or terminate accounts, and take other reasonable steps, including recovering amounts properly owing.

You retain ownership of the content you own and supply to Kunn, including your profile information, logos, opportunity descriptions, documents and messages. You are responsible for having the rights to supply it.

You grant Kunn a non-exclusive, royalty-free licence to host, store, reproduce, process, adapt for formatting, display and transmit that content only as reasonably necessary to operate, secure, administer, support and improve the platform, including verification, matching, dispute handling and record keeping. The licence continues for as long as Kunn is required to retain the relevant records.

The KUNN™ brand, name, logo, platform, software, design, systems, workflows, marketplace mechanics and website content are owned by or licensed to KUNN Group. Nothing in these Terms transfers those rights. You must not copy, resell, frame, scrape or create derivative works from the platform or its content without our written permission.

Kunn's handling of personal information is described in our Privacy Policy, which forms part of these Terms. It covers what we collect, KUNN-ID masking, authority declarations, client consent requests, the protection of client contact details until an authorised handover, our service providers, and the fact that platform data is hosted in Tokyo, Japan and may be processed overseas.

Kunn keeps audit and security records of platform activity, including account actions, opportunity, application and offer activity, consent and handover events, conversion declarations, settlement and payment events, and administrator actions. These records are append-only and are used for verification, dispute handling, security and compliance.

Closing your account does not automatically erase records Kunn is legally or operationally required to retain.

Kunn may, acting reasonably:

• reject, unlist or expire an opportunity
• remove or edit content that breaches these Terms
• withhold or reverse an introduction or assignment
• restrict features, including posting, applying, making offers and messaging
• suspend or ban an account
• terminate access to the platform

We may take these steps for material breach of these Terms, fraud, security abuse, misuse of client information, circumvention, non-payment, loss of market eligibility, or other serious misuse, and immediately where there is risk of harm to clients, members or the platform.

You may stop using Kunn at any time. You can cancel Kunn Gold from the billing area of your portal. Cancelling ends the optional upgrade only and does not close or delete your Kunn account. Kunn does not currently offer self-service account deletion. You can request account closure by emailing info@kunngroup.com, and Kunn will action it subject to the record-retention position below.

Suspension, termination or account closure does not rewrite, reverse or erase legitimate historical records, including completed transactions, settlements, invoices, receipts, consent and handover records, audit records, payment obligations already owing, and other records Kunn is legally or operationally required to retain. Obligations that by their nature continue survive termination. Where a settlement is on foot at the time of suspension or termination, Kunn will deal with it in accordance with sections 12 and 15.

Kunn facilitates referral opportunities and introductions between members. Kunn is not a party to the professional or commercial engagement formed between a client and an acquiring business, does not supply the underlying professional services, and does not act as an agent, adviser, broker or representative of any member.

Kunn does not guarantee:

• that an opportunity will be approved, matched or accepted
• that a client will approve an introduction
• that an opportunity will convert, or produce revenue, a sale, finance approval, an engagement or a contract
• any level of revenue, opportunities, applications, offers or results
• the suitability, solvency, conduct or credentials of any member
• the quality, timeliness or outcome of any professional service
• uninterrupted or error-free availability of the platform

Third-party services used with the platform, including payment, communication and authentication providers, are governed by their own terms. Members are responsible for their own conduct, their own client relationships and their own legal and professional obligations.

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy you have under the Australian Consumer Law, or under any other law applicable to you that cannot be excluded. Where a statutory guarantee applies and can lawfully be limited, our liability is limited to resupplying the relevant service or paying the cost of resupply.

Subject to the above, and to the extent permitted by law, Kunn is not liable for:

• the acts, omissions, conduct or services of any member or client
• decisions a client makes, including declining, ignoring or not proceeding after an introduction
• opportunity quality, conversion outcomes or lost profits, revenue or opportunities
• failures or interruptions of third-party services
• indirect or consequential loss

Each member is responsible for its own insurance and for assessing the counterparties it deals with.

Kunn may update these Terms, for example when the platform changes, new functionality is introduced, service providers change, markets change or legal requirements change. The current version always shows its effective and last updated date at the top of this page. Continuing to use Kunn after an update means you accept the updated Terms. Where a change is material, we will take reasonable steps to notify members. Changes are not applied retrospectively to transactions already completed.

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the courts of the Commonwealth of Australia that have jurisdiction in Victoria.

Nothing in this section limits any right you have to bring proceedings, or to have a matter dealt with, in another forum where that right cannot lawfully be excluded, including under mandatory local law in your own jurisdiction.

KUNN Group
Australia
Email: info@kunngroup.com